ANSWERS TO YOUR QUESTIONS

WHAT SHIPPING METHODS ARE AVAILABLE?

Most of the Springknows store items are shipped free of charge, depending on the express shipping cost and the value of the article, we will choose the appropriate express carrier, in most cases, the page for these items will probably be CAINIAO or EMS; if the item you are shopping for belongs to Springknows PLUS, then you may need to pay a specific shipping cost and tax, the express carrier for Springknows PLUS will probably be EMS, UPS, FedEx and DHL in most cases. Regardless of the carrier, Springknows will require them to transport our goods in an efficient, careful and safe manner so that the goods will generally reach your address in good condition as soon as possible.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Free express shipping usually takes 15-30 days to arrive at your address; Springknows PLUS items typically take 6-10 days to arrive. The exact delivery time depends on your location and the latest terms and conditions of the courier company.

IS THERE ANY WAY TO IMPROVE THE TIMEFRAME FOR FREE SHIPPING?

Yes, there is. Suppose you need to improve your free shipping time. In that case, you can contact us via email or massager, and we will check other available delivery methods for you. Still, you may have to pay a shipping fee.

IS THE QUALITY OF THE ITEMS SHIPPED RELIABLY?

Yes. Our courier carriers are tried and tested partners that we have worked with for a long time. We trust their professionalism. However, international delivery is not an easy task; if your item is damaged due to human factors or accidents during the shipping process, you can contact our after-sales service to discuss the follow-up procedures, such as replacing the item resending it.

WHAT PAYMENT METHODS ARE ACCEPTED?

Currently, we only accept payment by PayPal. We will consider opening different payment channels according to the store's situation, so please pay attention to the relevant news.

IS BUYING ON-LINE SAFE?

Springknows promises not to collect any personal information from you; our payment channel is from PayPal, so you can pay with PayPal without worrying about information leakage.

HOW DO I PLACE AN ORDER?

You can click on an item to enter the product details page and then click the "Buy it now" button to buy the item immediately, or you can click "Add to cart" to add the item to your shopping cart and then click the "PROCEED TO CHECKOUT' button on the shopping cart page to enter the checkout process.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No need. However, we recommend that you register for an account to make purchases to save your order information in your account for future reference. You can also keep your shipping address and other information through your account to avoid duplication of information for your next purchase.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

We're sorry our website didn't tell you everything you wanted to know. If you have any questions, you can find us through the contact form at the bottom of the page, and our customer service will contact you within 24 hours.

HOW CAN I CANCEL OR CHANGE MY ORDER?

1. Remember your order number and order information. (If you are a logged-in user, you can find your order history from the Account module in the upper right corner. 2. Find us according to the contact information at the bottom of the website. You can call us by phone, but we prefer that you contact us via email or messenger to avoid the cost of international calls. 3. Our customer service will assess your needs based on your order, and we will do our best to make you happy.

HOW DO I TRACK MY ORDER?

When your order is ready to be shipped, we will send your contact information about the logistics. It contains your logistics number and the address where you can check the logistics status; if you do not receive the shipping notice for a long time, please contact our customer service.